Refund Policy

Last updated: May 15, 2024

At Magic Cubic Projector, we want you to be completely satisfied with your purchase of the Magcubic HY300 Pro. If you are not entirely happy, we offer a straightforward refund and return process.

1. 30-Day Return Window

You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Eligibility for Return

To be eligible for a return and refund:

Your item must be unused and in the same condition that you received it.
Your item must be in its original packaging.
Your item needs to have the receipt or proof of purchase.

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Send an email to support@magiccubicprojector.com within 30 days of delivery. Please include your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
Package Your Item: Securely package the item in its original packaging, including all accessories, manuals, and promotional materials. Clearly write the RMA number on the outside of the package.
Ship Your Item: Ship the item back to the address provided by our customer service team.

4. Refund Method and Timeline

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

5. Return Shipping Costs

The customer is responsible for paying the shipping costs for returning their item, unless the item is damaged or defective upon arrival. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return label for non-defective items.

6. Non-Returnable Items

Certain types of items cannot be returned. These include:

Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.
Clearance or final sale items (unless defective).
Gift cards.

7. Damaged or Defective Items

If you receive a damaged or defective Magcubic HY300 Pro, please contact us immediately at support@magiccubicprojector.com within 7 days of delivery. We will require photographic or video evidence of the damage or defect. Upon verification, we will offer you the choice of:

A free replacement of the damaged/defective item.
A full refund, including any original shipping costs.

In such cases, we will cover the return shipping costs for the damaged/defective item.

8. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@magiccubicprojector.com to arrange the exchange process.

9. Late or Missing Refund Troubleshooting

If you haven’t received a refund yet, please follow these steps:

Check Your Bank Account: First, check your bank account again.
Contact Your Credit Card Company: It may take some time before your refund is officially posted.
Contact Your Bank: There is often some processing time before a refund is posted.
Contact Us: If you’ve done all of this and you still have not received your refund yet, please contact us at support@magiccubicprojector.com.

10. Contact Information

For any questions regarding our Refund Policy, please contact us: